AOS / SOS · Support channel

Tell us which signal failed.

The fastest diagnosis starts with a precise route: the page or game screen, what you expected, what happened, and the browser you were using.

Status
Public version
Last updated
19 August 2026
Sections
03

01 · Game launch

Your voyage opens beside the atlas.

Beyond the Chart opens beside this page, so the route you were reading remains waiting for your return. If the voyage does not appear, your browser may have held it at the harbor; allow this site to open a new page and try again.

The current build is in active development. A failed local launch can also mean the game development server is not running at its configured address.

  • +Allow Age of Seas to open the voyage
  • +Leave this route waiting for your return
  • +Record the scenario shown on the launch screen
  • +Include the browser and operating system

02 · Atlas and tools

Browser tools do not upload their working data.

Compass, coordinate, ship-structure and logbook tools run in the browser. Refreshing the page may clear unfinished input. They are educational instruments and must not be used as certified navigation equipment.

For a layout or interaction problem, send the page URL, viewport size and a screenshot that includes the broken area.

  • +Page URL
  • +Browser version
  • +Screen or viewport size
  • +Steps that reproduce the issue

03 · Saves and purchases

These platform services are not publicly released yet.

Account-bound cloud saves, production entitlements and live checkout are still infrastructure work. The current public pages must not be read as a promise that those services are already available.

Before payments are enabled, the product, price, refund terms and direct support channel will be shown before checkout.

  • +No live public checkout at this stage
  • +No production account dashboard yet
  • +Local game progress may depend on the current build
  • +Release notes will identify migration risks

Next route

Choose technical support and include reproduction steps.

Open the contact channel